RETURNS & EXCHANGE POLICY

We want you to be completely satisfied with your online purchase. Please email us at hello@itsacatthing.com to get a return address. Do not ship them back to our warehouse as returns are not processed there. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:

 

- the item must be returned within 14 days of receiving, together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe.

 

- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.

 

- Gift Cards – Gift Cards may not be returned.

 

- Gift Wrapping - Gift Wrapping is non-refundable.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Any item that is returned more than 14 days after delivery is not applicable for refunds. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

If you have any questions regarding your return, please contact hello@itsacatthing.com